Meet The Customer Support Team

We've listed the members of our team here that you are likely to meet or speak with.  

Managing Director 

 

Steve Cast

Steve formed Redbourn Business Systems, back in in 1994.  Formerly the Technical Operations Director at Wilkins Computer Systems, Steve has approaching 25 years of experience in working with IBM midrange and with the Not For Profit Sector.  Having worked with many large charities, including Save the Children Fund, Steve is delighted to be bringing his expertise to Redbourn's clients.

A committed Christian, Steve is also a regular volunteer and Trustee for several charities, including the local Scout group.  

Application Support and Training Consultants

 

Rob Healy

Rob joined the Redbourn team back in 2002 and has worked on our Helpdesk ever since.  Having been a member of the team since the Advantage Fundraiser launch, Rob has an extensive knowledge of this system, as well as providing support to our commercial customers.

 

John Probert

John joined the team in 2006, having previously worked for Volunteering England and Save the Children Fund.  As well as working on the Helpdesk, John also provides on-site and public training courses and consultancy.

Marketing and Quality Management

 

Annie Manning

Annie is the first point of contact for all prospects, in her role as the Marketing Manager at Redbourn Business Systems.  Her role also includes regular contact with our Advantage Fundraiser customers.   Before joining the team five years ago Annie had previously worked with schools, universities and charities for many years including, cancer charities, hospices, schools for children with learning difficulties and animal charities.

Annie is a trustee and fundraiser for a local charity on a voluntary basis and therefore fully appreciates charities desires to meet their aims and objectives in a cost effective way.

Customer Services and Accounts

 

Angela Cast

Angela joined the Redbourn team in 2003, although being married to the Managing Director meant that she was involved behind the scenes a long time before that - ever since Redbourn Business Systems was formed in 1994.